+1 (314) 312-2708
8651 Old Hwy N Ste 101, Lake Saint Louis, MO
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FAQ
Frequently Asked Questions
FAQ
What is ValuePoint Health?
ValuePoint Health is a comprehensive telehealth and wellness provider offering behavioral and mental health services, chronic care management, hormone therapy, weight loss support, healthcare navigation, and specialized adult care.
Where is ValuePoint Health located?
We are based in Lake Saint Louis, Missouri, United States. However, our telehealth services are available to patients worldwide.
What makes ValuePoint Health different from other telehealth providers?
Our focus is on personalized care, integrating behavioral health, chronic disease management, and wellness services into one platform to address both physical and mental well-being.
What types of conditions do you manage?
We help you manage conditions such as depression, anxiety, Alzheimer’s disease, diabetes, obesity, hormonal imbalances, and other chronic illnesses.
Do you provide in-person visits?
No. All our services are delivered virtually through a secure Telehealth platform.
Do you offer services for older adults?
Yes. Our Specialized Adult Services include Alzheimer’s care coordination, fall prevention strategies, medication management, and general health monitoring.
How do I schedule an appointment?
You can schedule an appointment through our online portal, mobile app, or by contacting our patient support team by phone.
How quickly can I see a provider?
In most cases, same-day or next-day appointments are available.
Do I need special equipment for telehealth visits?
You only need a smartphone, tablet, or computer with internet access and a camera.
Do you accept insurance?
Yes. We work with many major insurance providers and also offer self-pay options.
Can I use Medicaid or Medicare for your services?
Certain services may be covered under Medicaid and Medicare, depending on your state and eligibility.
Do you offer payment plans?
No. We do not currently offer payment plans. Please check back in the future.
Is ValuePoint Health HIPAA-compliant?
Absolutely. All patient information is stored and transmitted securely in compliance with HIPAA regulations.
Will my telehealth sessions be recorded?
You’ll be able to opt out of the recorded session. However, ValuePoint offers advanced Telehealth features that provide specialized care services based on recorded sessions. You’ll need to specifically give recording authorization for care purposes.
Do you provide mental health coaching?
Yes. Our mental health coaching program helps clients develop coping skills, manage stress effectively, and enhance their emotional resilience.
Do you offer weight loss and wellness programs?
Yes. We provide personalized plans that include nutritional counseling, activity tracking, and, when appropriate, medication support.
How do I sign up as a new patient?
Visit our website or app to create a patient account, complete your health intake form, and schedule your first appointment.
Do you offer free consultations?
Yes. We offer a complimentary initial consultation for select services to help you determine the best care plan.
Can I switch my primary care to ValuePoint Health?
We only offer specialty telehealth services. However, we can coordinate your care and facilitate the transfer of your medical records to your medical provider.
