+1 (314) 312-2708
8651 Old Hwy N Ste 101, Lake Saint Louis, MO
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ValuePoint Health Privacy Policy
Effective Date: August 13, 2025
ValuePoint Health (“ValuePoint Health,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our telehealth services, visit our website, or interact with us in any other capacity.
1. Scope and Applicability
This Privacy Policy applies to:
- Telehealth services, including behavioral health, chronic care management, hormonal and wellness therapy, healthcare navigation, and specialized adult care.
- Other medical or wellness services we provide.
- All platforms, including our website, patient portal, mobile apps, and third-party integrations used to deliver care.
It also addresses our obligations under:
- Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- HITECH Act
- Relevant state privacy laws (including Missouri privacy regulations)
- Applicable federal telehealth regulations.
2. Information We Collect
We collect both Protected Health Information (PHI) and Non-Personal Information:
A. Personal & Health Information (PHI)
- Name, date of birth, gender, and contact information
- Medical history, diagnoses, treatment plans, prescriptions, and lab results
- Insurance information and billing details
- Telehealth session notes and communication records
- Images, test results, and diagnostic data uploaded or shared during care
B. Technical & Usage Information
- IP address, browser type, and device identifiers
- Pages visited, time spent, and usage patterns on our website or apps
- Cookies, session logs, and analytics data
3. How We Collect Information
We collect information:
- Directly from you (e.g., during registration, consultation, or form completion)
- Automatically through our website, mobile apps, or telehealth platform
- From referring providers, laboratories, pharmacies, or insurance companies
- Through authorized third-party integrations (e.g., EHR, billing systems)
4. How We Use Your Information
We use your information to:
- Provide and coordinate healthcare services
- Facilitate telehealth consultations and follow-ups
- Process billing, insurance claims, and payments
- Communicate with you regarding appointments, treatment, and health reminders
- Maintain medical records as required by law
- Conduct quality improvement, training, and internal analytics
- Comply with legal and regulatory requirements
We do not sell your personal or health information to third parties.
5. Disclosure of Information
We may share your information:
- With your treating providers and care team
- With your insurance company for payment and coverage purposes
- With pharmacies, labs, or specialists involved in your care
- With authorized third-party service providers (e.g., EHR hosting, telehealth platforms)
- As required by law, court orders, or public health reporting requirements
All disclosures comply with HIPAA’s Minimum Necessary Rule.
6. Your Rights Under HIPAA
You have the right to:
- Access your medical records
- Request amendments to your records
- Obtain a list of certain disclosures we have made
- Request restrictions on certain uses or disclosures
- Request confidential communications (e.g., alternative contact methods)
- File a complaint if you believe your privacy rights have been violated
Requests can be made by contacting contact@valuepointhealth.com or [Insert Phone Number].
7. Data Security
We implement administrative, physical, and technical safeguards to protect your data, including:
- Encrypted communications (HIPAA-compliant telehealth platforms)
- Secure servers and firewalls
- Access controls and authentication measures
- Staff training on privacy and data protection
Despite these measures, no system is 100% secure. We promptly address any breaches in accordance with HIPAA Breach Notification Rules.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze site usage
- Customize user experiences
You can disable cookies in your browser settings, but this may affect certain features.
9. Telehealth-Specific Privacy Practices
- All video and audio consultations are encrypted and conducted on HIPAA-compliant platforms.
- No telehealth session is recorded without your written consent.
- Data transmitted during virtual visits is stored securely in your medical record.
10. Third-Party Links
Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices of these external sites.
11. Retention of Information
We retain your medical records for the period required by federal and state laws, typically at least 7 years, unless longer retention is required for compliance or ongoing care.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
13. Contact Us
For questions, requests, or complaints regarding this Privacy Policy or our privacy practices, contact:
ValuePoint Health, LLC
8651 Old Hwy N Ste 101, Lake Saint Louis, MO
Email: contact@valuepointhealth.com
Phone: (314) 312-2708
